Complaint Simulation

I arrived at 3pm — standard check-in time — and my room still isn't ready. I've ...

I specifically booked an Ocean View Suite. I'm looking at a parking lot right no...

I ordered room service an hour ago and the food arrived completely cold. The ste...

It's 2 in the morning. The guests next door have been having a loud party for 3 ...

The air conditioning in my room is completely broken. It's 35 degrees outside an...

I'm a remote worker and I specifically chose this hotel for its business facilit...

I arranged with the hotel two weeks ago to have a birthday cake and balloons in ...

One of your restaurant staff was extremely rude to me at breakfast. He rolled hi...

I reserved a pool cabana for today. I just arrived at the pool and someone else ...

Housekeeping walked into my room without knocking this morning while I was getti...

The sun rises on the east side of the hotel and my room faces east. The sunlight...

The birds outside are making noise every morning. I'm a light sleeper. I want th...

I've stayed at Hilton properties 3 times. I think that deserves a free upgrade t...

It rained all day yesterday. I couldn't use the pool or beach. I want a full day...

None of the dishes on your restaurant menu appeal to me. I want the chef to crea...

There are children at the pool making noise. I want the hotel to ban children fr...

I want a personal chef assigned exclusively to me for the entire duration of my ...

I checked out yesterday after a full 7-night stay. I want a complete refund beca...

I'm a well-known person in my industry. I expected to be recognized and treated ...

I cancelled my spa appointment 2 hours before. You charged me a cancellation fee...

I mentioned my nut allergy at check-in. Tonight's welcome amenity had nuts in it...

I asked for a 4pm late checkout. I was told the hotel is fully booked and they c...

There is construction happening right outside my window every day from 8am. I wa...

I checked in two hours ago and handed my bags to the bellman. My luggage still h...

I booked a King bed room — it's our honeymoon. We have two twin beds pushed toge...

Water is dripping from the ceiling of my bathroom. There's a puddle on the floor...

I just checked in and the room clearly wasn't cleaned properly. There are used t...

My room smells strongly of cigarettes. I specifically booked a non-smoking room....

The TV in my room doesn't work at all. I've tried everything. I'm stuck in the r...

I just checked my bill and I've been charged for minibar items I never touched. ...

The elevator near my room has been 'out of service' for 12 hours. My room is on ...

There is absolutely no hot water in my room. I've been trying for 30 minutes. I ...

I ordered a Caesar salad, grilled salmon and a bottle of still water. What arriv...

I found cockroaches in my bathroom. I am absolutely horrified. I cannot stay in ...

I sent three shirts for pressing. One of them came back with a large burn mark o...

I booked a couples massage for today at 3pm through the app three days ago. I ju...

The main pool was closed all morning for a private event and nobody told me. I s...

I arrived at 8am after a 14-hour overnight flight. I requested early check-in a ...

I booked the anniversary package which includes rose petals, champagne, and a ro...

My watch is missing from the bedside table. It was there this morning before hou...

There is a wedding reception happening in the hotel and the music is so loud I c...

The safe in my room is malfunctioning. My passport, credit cards and cash are lo...

I see a charge of 850 RMB on my credit card from the hotel that I did not author...

I went swimming in the sea today and the water is extremely salty. It irritated ...

This hotel is full of tourists and it feels very crowded everywhere. I want the ...

I paid over 5000 RMB per night for this room. I think ALL food and beverages in ...

None of your staff speak Romanian. I want a Romanian-speaking butler assigned to...

I brought my two dogs with me. I know the hotel has a no-pets policy but I could...

The pool attendant told me I couldn't reserve more than 2 sun loungers. He was f...

I don't like the family next door. Their children ran past my door once and were...

It's so humid outside here in Sanya. My hair is ruined every time I step outside...

I want a private roped-off section of the beach exclusively for me and my family...

I'm allergic to pollen. I've seen flower arrangements in the lobby and corridors...

The art on the walls of my room is ugly. I find it offensive to my taste. I want...

I need complete silence between 9pm and 9am. I want you to give me a written gua...

I overheard two of your staff members laughing and making comments about a guest...

This is my fourth stay at your hotel. Last time I received a welcome-back gift a...

Your hotel shuttle to the airport left without me even though I had booked a sea...

During dinner, the waiter brought me chopsticks without asking. I'm from the Mid...

I saw a staff member take a photo of me and my family at the pool on what appear...

I came to the gym at 6am — half the equipment is broken or out of service. There...

When I booked, the photos showed a full unobstructed ocean view. My view is 30% ...

My 6-year-old daughter fell and scraped her knee in the kids club. The staff did...

I pre-registered my vegan dietary requirement for the gala dinner event. Every s...

My checkout bill has 4 charges I don't recognize totaling over 2000 RMB. I have ...

I specifically requested halal food when I booked. Tonight I was served a dish a...

I sent 5 messages on WeChat to the butler channel over the past 3 hours. No one ...

My son came off the Speedloop slide and hit the side of the exit pool. He's scra...

I was told at check-in that The Lost Chambers Aquarium is included in my stay. I...

We paid extra for the Dolphin Bay swim experience. We were in the water for 12 m...

I left my prescription sunglasses on my sun lounger when I went for a swim — may...